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   If you are dissatisfied with your purchase, please return your items for a refund, minus shipping costs, within 14 days  accompanied with your receipt for a refund or exchange. You may call us (307-534-1945)or email us (thevictorianneedle@yahoo.com).
 

  For breakable materials that may have been damaged in transit, please keep all packaging materials! The U.S Postal Service and UPS require proof of packaging before honoring insurance claims. If needed, you may want to keep dated photos as well, for extra proof.

   Personalized items (chemises, undergarments, dresses made specifically to fit you) cannot be returned..

Shipping Policies 

   We ship, depending on the size of the order, or the customers wishes, by Postal Priority or UPS in that order. With Priority mail, we use delivery confirmation and a tracking number. UPS automatically uses tracking numbers. With breakable materials, we also add insurance against loss or damage. If you prefer another method of shipping, please let us know. Overnight shipping or Next day air by USPS and by USPS as well as FED EX is available. Call us and we will secure the best possible rates for you.

Shipping Times    We try to ship within 48 hours if everything is in stock. If an order is placed on Friday, it will ship out on the following Monday.
   If at any time you have a question, or we can do anything to make your order as easy and enjoyable as possible, please don't hesitate to ask !

    The Victorian Needle
Torrington, Wyoming 82240
thevictorianneedle @ yahoo.com